With the expectation of instant engagement, missing a call or sending someone to voicemail can result in a missed opportunity. That’s where call answering and live chat services come into play, providing 24/7 availability and warm transfers to ensure that no client goes unanswered.
The #1 factor that determines what law firm gets hired is response time, according to Clio. This highlights the importance of being readily available to potential clients when they reach out for legal services. By offering call answering and live chat services, you can ensure that every client inquiry is addressed promptly, leading to increased client engagement and ultimately more retained clients.
One of the key benefits of utilizing call answering and live chat services is the ability to provide 24/7 availability. Whether you’re in court, at dinner, or simply unavailable, these services allow you to cater to client inquiries at any time of day. This not only enhances your firm’s responsiveness but also expands your advertising reach by enabling you to advertise on nights and weekends when traditional office hours may not apply.
At Convert It, we understand the importance of not losing out on potential clients due to missed calls or delayed responses. Our call answering and live chat services are designed to seamlessly integrate with your firm’s operations, ensuring that every client inquiry is handled professionally and efficiently. From greeting prospective clients to scheduling consultations on your calendar, our team is here to support your firm’s client engagement efforts.
By incorporating call answering and live chat services into your law firm’s operations, you can enhance your overall client experience and drive higher conversion rates. The convenience of being able to connect with a live representative at any time gives potential clients the assurance that their inquiries will be addressed promptly. This level of responsiveness can set your firm apart from competitors and position you as a reliable and trustworthy choice for legal representation.
By prioritizing quick response times and providing 24/7 availability, these services can help you attract new clients, retain existing ones, and ultimately grow your legal practice. Don’t miss out on valuable opportunities by neglecting client inquiries – invest in call answering and live chat services today to take your firm’s client engagement efforts to the next level.
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About the Author
Clara Pulido is the Social Media Product Manager at Convert It. For 5+ years she has helped small businesses and large corporations grow their social media presence through management, content creation and digital marketing strategies.
Convert It Marketing
For the past 13 years, Convert It has provided easy, effective and affordable marketing services to solo and boutique law firms nationwide. Our marketing strategies are designed to attract, engage and convert prospects into paying clients, then amplify their positive experiences to attract more clients.
Perspectives 